For the third year, the American Customer Satisfaction Index (ASCI) asked 70,000 people how they feel about the top social media sites. And Google+ and Wikipedia are the winners – from Marketing Land:
Google+, Wikipedia – 78 points
YouTube – 73
Pinterest – 69
Twitter – 64
Linkedin – 63
Facebook – 61
Apparently, Timeline is still angering folks after all these months. Not to mention Facebook’s privacy issues and ads that are “intrusive, irrelevant, and repetitive.” It may take Facebook a while to climb out of that hole.
One thing to keep in mind – these ratings are so poor that only cable, newspapers, and the airlines received worse scores. Ouch. I guess we’re not too satisfied with our social networks.
…technology trends of the past few years has been the emergence of engineering blogs. They are, mostly, a recruiting tool, but that doesn’t mean that you can’t learn a lot about how companies operating at varying levels of maturity and scale go about their business.
A few examples:
Building a recommendation engine, foursquare style explains the computational shortcuts you can take when you’re dealing with a lot of data.
Creating an interface for geofences is a look at how Flickr built an interesting feature.