Mirror, mirror – which social network is the greatest of them all? — Customer satisfaction ratings

For the third year, the American Customer Satisfaction Index (ASCI) asked 70,000 people how they feel about the top social media sites. And Google+ and Wikipedia are the winners – from Marketing Land:

  • Google+, Wikipedia – 78 points
  • YouTube – 73
  • Pinterest – 69
  • Twitter – 64
  • Linkedin – 63
  • Facebook – 61

 

source: Marketing Land

 

Apparently, Timeline is still angering folks after all these months. Not to mention Facebook’s privacy issues and ads that are “intrusive, irrelevant, and repetitive.” It may take Facebook a while to climb out of that hole.

Meanwhile, Google+ has yet to anger anybody and has a few bright spots. High ratings were given to the site’s privacy policy, lack of ads, and a “superior mobile experience.”

One thing to keep in mind – these ratings are so poor that only cable, newspapers, and the airlines received worse scores. Ouch. I guess we’re not too satisfied with our social networks.

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