lt’s no secret that customer service can make or break a company. It’s the reason why companies like Zappos, Starbucks, and Amazon are dominating the markets. They get this. They get that happy customers equal happy profits. It’s also no secret that companies who, in the words of Southwest Airlines founder Herbert D. Kelleher “treat …
Continue reading “Management: Not Your Parents’ Chevy But It Still Has A Steering Wheel”
Wow! What an exciting day in energy. Today Bloom Energy changed the game with their Bloom Server, here is why. We all know the story that the vast majority of our energy comes from old (and dirty) power plants that use coal and nuclear energy sources. Well the hidden truth behind these “energy sources” is …
The Department of Energy (DOE/FEMP) is holding a monthly online seminar focusing on sustainability. The sessions provide support for legions of federal workers that are leading the nation into our new green economy. The first session (of six) focuses on Executive Order 13514, commonly called the sustainable order. The following training sessions are as follows: …
I recently attended a fascinating seminar on emerging technology in energy. Here are some of my notes and thoughts on the next generation of energy: Energy Harvesting My favorite new term. It refers to using existing energy sources (solar, wind, geothermal, thermo) and turning them into electricity to feed the grid. Pretty much covers all …
My story: I was born on a Sunday afternoon to Linda and Charlie Senger. My parents met when my mom was transferred to my dad’s division when her boss wouldn’t promote her because she was – a woman. My dad had a package on his desk addressed to his good friend from college, who turned …
My story: I was born on a Sunday afternoon to Linda and Charlie Senger. My parents met when my mom was transferred to my dad’s division when her boss wouldn’t promote her because she was – a woman. My dad had a package on his desk addressed to his good friend from college, who turned …
Meme – An idea or pattern of thought that “replicates” like a virus by being passed along from one thinker to another As an idea or pattern of thought government 2.0 (gov 2.0) is still being defined and debated. To some it is merely an extension of Web 2.0, to others it is the serious …
It was the event we had been waiting for. From the West: Silicon Valley. From the East: the Beltway Bandits. Dueling for a new frontier: Government 2.0. Here are my thoughts on the Good, the Bad, and the Ugly of the Gov 2.0 Showdown Expo Showcase & Summit. The Good If there’s one word that …
No one saw the weavers
The makers of the golden shrouds
A political leader (from Greek “polis”) is an individual who is involved in influencing public decision making. That’s me. I can’t help it. I was born this way. Believe me, too, I have hated it in myself. Still it has influenced everything I’ve done in my life. Up to this point I have been very …