Management: Not Your Parents’ Chevy But It Still Has A Steering Wheel

lt’s no secret that customer service can make or break a company. It’s the reason why companies like Zappos, Starbucks, and Amazon are dominating the markets. They get this. They get that happy customers equal happy profits. It’s also no secret that companies who, in the words of Southwest Airlines founder Herbert D. Kelleher “treat their employees like customers” are more successful and profitable than their peers who don’t.

Andy McAfee recently pointed out in his SXSW talk “What Does Corporate America of 2.0” that “CEOs are now forced to face the new reality that customers control the market and the message.” This means that corporations not only need to be listening to their customers, but interacting and having conversations with them in a meaningful way. Now replace customers with employees and some leaders and managers start to convulse. The notion that employees have any control whatsoever is scary – at least to companies and organizations that don’t know how to evoke great performance.

Management is about direction, not control. There’s a pervasive sentiment in the business world that the current set of tools and technologies available to knowledge workers will essentially force managers out of a job. But anyone who thinks having transparent, open platforms for employees to work in means that everyone is looking around, seeing what the other is doing and automatically achieving psychic-symbiosis is just plain off their rockers. The role of management isn’t going anywhere. Whether it’s systems, project or community management, it’s still a critical element to large and small organizations alike.  And whether managers arise organically or are appointed officially, the fundamentals of the role remain the same.

Businesses and enterprises need individuals to help grow their employees, to maintain appropriate elements of structure and conduct, to foster solutions and resolutions (and be responsible for them) to issues when they exist outside the capabilities of an employee or group, and to look at the business as a system to identify areas of growth and provide direction. Now, however, instead of doing this with opacity, it’s done with transparency, instead of acting from a rung of hierarchy, participation is that as of a member of the community, and instead of simply dictating orders, management engages in discussion.  Why is it considered SO revolutionary for a manager to have a blog, to update information in a wiki or talk to employees in twitter?

There’s a saying that managers have subordinates while leaders have followers. To me this just sounds like the difference between bad managers and good managers. So if the new corporate playing field helps delineate between good and bad managers, I’m all for bad ones getting their licenses revoked.

Management: Not Your Parents' Chevy But It Still Has A Steering Wheel

lt’s no secret that customer service can make or break a company. It’s the reason why companies like Zappos, Starbucks, and Amazon are dominating the markets. They get this. They get that happy customers equal happy profits. It’s also no secret that companies who, in the words of Southwest Airlines founder Herbert D. Kelleher “treat their employees like customers” are more successful and profitable than their peers who don’t.

Andy McAfee recently pointed out in his SXSW talk “What Does Corporate America of 2.0” that “CEOs are now forced to face the new reality that customers control the market and the message.” This means that corporations not only need to be listening to their customers, but interacting and having conversations with them in a meaningful way. Now replace customers with employees and some leaders and managers start to convulse. The notion that employees have any control whatsoever is scary – at least to companies and organizations that don’t know how to evoke great performance.

Management is about direction, not control. There’s a pervasive sentiment in the business world that the current set of tools and technologies available to knowledge workers will essentially force managers out of a job. But anyone who thinks having transparent, open platforms for employees to work in means that everyone is looking around, seeing what the other is doing and automatically achieving psychic-symbiosis is just plain off their rockers. The role of management isn’t going anywhere. Whether it’s systems, project or community management, it’s still a critical element to large and small organizations alike.  And whether managers arise organically or are appointed officially, the fundamentals of the role remain the same.

Businesses and enterprises need individuals to help grow their employees, to maintain appropriate elements of structure and conduct, to foster solutions and resolutions (and be responsible for them) to issues when they exist outside the capabilities of an employee or group, and to look at the business as a system to identify areas of growth and provide direction. Now, however, instead of doing this with opacity, it’s done with transparency, instead of acting from a rung of hierarchy, participation is that as of a member of the community, and instead of simply dictating orders, management engages in discussion.  Why is it considered SO revolutionary for a manager to have a blog, to update information in a wiki or talk to employees in twitter?

There’s a saying that managers have subordinates while leaders have followers. To me this just sounds like the difference between bad managers and good managers. So if the new corporate playing field helps delineate between good and bad managers, I’m all for bad ones getting their licenses revoked.

Why Bloom is a Game Changer

Wow!

What an exciting day in energy. Today Bloom Energy changed the game with their Bloom Server, here is why.

We all know the story that the vast majority of our energy comes from old (and dirty) power plants that use coal and nuclear energy sources. Well the hidden truth behind these “energy sources” is that all they do is heat water to create steam and move turbines. They make steam!

How ridiculous is that. We can send a robot to Mars but to power my iPhone I need some boiling water?

This ridiculous market paradigm is what Bloom hopes to exploit (and make billions in the process). They ignore the source argument over replacing coal and nuclear with wind, solar, or heat. Instead focusing on the energy process itself and applying advanced technology to wring some efficiency out of it.

K.R. Sridhar, CEO of Bloom, PhD, and former Director of Space Technologies at UofA, did just that. He found that a combination of fuel cells and natural gas can get 2x as much power as the steam process can (using same inputs). In his own words, they did it through old fashioned innovation:

“I call it R&D on steroids,” K.R. Sridhar said at the start-up’s offices. “We created an R&D platform where you continuously improve, validate and test. Learn why it broke and move on.”

That RD process has turned out one of the most promising energy technologies to date (imagine needing half as much coal). A fuel cell made out of sand and coated in a cheap metal “oxide” (they are keeping the recipe a secret). Each cell is super thin and just a few inches wide/long and capable of turning natural gas into electricity.

That is the fuel cell side to all this, although it doesn’t sound at all like traditional fuel cells.

The kicker is that this is not future technology. These fuel cells are already in place at many large business sites. Google is reported to be the first to have installed one while eBay, who hosted the press event, said to have five Bloom Servers providing %15 of their energy. A server is about 4,000 cells jammed into a black box that looks like an IT server.

That is just the beginning. This technology is so promising that everybody is joining the party. The press event was attended by Arnold Schwarzenegger, Colin Powell, Dianne Feinstein, and Michael Bloomberg (“make no mistake, when we look at Bloom, we are looking at the future of business, economy, and America”).

Finally, the VP and CEO’s of FedEx, Walmart, Staples, Google, Coca Cola, Bank of America, Cox, and eBay were on hand to explain why they love Bloom.

A star studded public relations event or the future of energy technology?

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CNet Live Blog Of Bloom Energy Press Event

Engadget Live Blog of Bloom Energy Press Event

The Sustainable Executive Order – 13514

The Department of Energy (DOE/FEMP) is holding a monthly online seminar focusing on sustainability. The sessions provide support for legions of federal workers that are leading the nation into our new green economy.

The first session (of six) focuses on Executive Order 13514, commonly called the sustainable order. The following training sessions are as follows:

  • Mar 4 – Energy 101
  • Apr 1 – Water Efficiency Planning and Implementation
  • May 6 – Federal Greenhouse Gas Accounting and Reporting
  • Jun 3 – Advanced Metering Requirements and Best Practices
  • Jul 1 – Operations, Maintenance, and Commissioning

Each session is available for free through online video streaming.

I attended the first one (virtually) and here are my notes. Also, I am keeping out the presenters emails but if you have questions and would like their contacts, please let me know.

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“As the largest consumer of energy in the US economy the Federal government can and should lead by example when it comes to creating innovative ways to reduce greenhouse gas emissions, increase energy efficiency, conserve water, reduce waste, and use environmentally-responsible products and technologies.”

The thinking behind the Order is to:

  • have the federal government “lead by example”
  • “take pride in agency accomplishments” (highlight work already being done)
  • encourage agencies to think “integrated planning”
  • push/pull/force agencies to reach across “stovepipes”

The Federal Government:

  • Occupies nearly 500,000 buildings
  • Operates more than 500,000 vehicles
  • Employs more than 1.8 million civilians
  • Purchases more than $500 billion per year in goods and services

Benefits to the Nation:

  • Energy savings – Avoided Costs – Jobs – Innovations – Improvements to Local Infrastructure

Policy:

  • Establish an integrated agency strategy for sustainability, including reducing greenhouse gas emissions within the federal government in order to lead by example and achieve a clean energy economy.
    • “really talking about practical application”
    • “requires strategic perspective bringing together the right components”
    • “planning is crucial”

Goals:

  • GHG reduction targets, energy efficiency, water use efficiency and mgmt, pollution prevention, waste elimination
  • Regional and local integrated planning
  • High performance sustainable Federal buildings
  • Sustainable acquisition
  • Electronics stewardship
  • Environmental mgmt systems

Scopes in Greenhouse Gasses, asking for an absolute percentage reduction target for FY 2020, relative to FY 2008. Due:

  • Scope 1-2 – jan 4, 2010
  • Scope 3 – jun 2, 2010

By FY 2015 achieve a %50 or higher solid waste diversion and construction/demolition diversion

This represents “nothing less than a transformational shift in how federal governments operate”

Additional Work

  • DOE to develop greenhouse gas accounting and reporting recommendations by April/Oct
  • DOT to site sustainable locations for federal facilities
  • GSA to develop local transportation logistics
  • DOE to write federal fleet mgmt guidance
  • GSA to pass along vendor and contractor emissions guidnace
  • EPA to write stormwater guidance for federal facilities

Full copy of the briefing: Executive Order 13514 Training

Next Generation Energy

I recently attended a fascinating seminar on emerging technology in energy. Here are some of my notes and thoughts on the next generation of energy:

Energy Harvesting

My favorite new term. It refers to using existing energy sources (solar, wind, geothermal, thermo) and turning them into electricity to feed the grid. Pretty much covers all the new energy sources. Excludes coal, nuclear, etc.

Smart Grid

Apparently, its just a dream.

Obama is pushing it and so is Energy Secretary, Steven Chu. All reasonable folk expect this is to be the foundation of our energy future. Without a modern grid we have no hope of utilizing the latest innovations. It would be like giving jet fuel to a horse drawn carriage.

Future, hah!, says the wizened gentleman behind me. He begins to explain his reaction after telling me he left the business and is only attending this seminar for nostalgia purposes. Suspect. He relates that the grid is already smart on a macro level. Utilities know how to share power, monitor, and get it to needed locations. What we are talking about is the micro level and involves pushing that technology to every city, home, and building. An expensive feat that will probably never result from government or utility spending.

More to be explained on that in following section.

What is a big deal then? Energy storage on the grid. If we are over-producing solar power in hot deserts and wind power at night, where will at all go. Our current infrastructure does not have an ability to use/transport/store this energy supply. If we can figure out a way to get the energy to high population areas then our grid will be smart.

Smart Metering

This is where the real change is happening. Power outlets with remote controls. Home appliances with timers. Motion sensors. Sleep modes for computers.

All of these involve the new energy monitoring lifestyle. They give us an opportunity to take control of our energy use. A lot of us want more and this where smart metering comes into play. Hook up all those devices to a software package and you get data heaven. Charts, graphs, recommendations. This seems to be where the juice is (pardon the pun).

Google is offering a software package, called Power Meter, and partnering with Energy, Inc. Their product, the TED5000, has been flying off the shelves for over a year now. It appears that this version of the smart grid, one that is decentralized and at the individual level will be driving the market for years to come.

PV – Photo Voltaic

The process of converting solar energy into electricity. We all know about this and see it on many roofs. For many years the market has been stuck growing at a snails pace. New investments were needed to make this energy type economical. Now we are starting to see that and many seem to be surprised that the former ceiling of 20% (solar energy to electrical energy conversion) is being broken. Wikipedia tells us (with sourcing) that:

Photovoltaic production has been doubling every 2 years, increasing by an average of 48 percent each year since 2002, making it the world’s fastest-growing energy technology. At the end of 2008, the cumulative global PV installations reached 15,200 megawatts.

Second Generation PV

As the investments ramp up the technological innovation is booming. Folks with pent up projects are finally getting dollars (or more likely Yuan) to operationalize their theories. A big group of these innovations are centered around ultra-thin, low cost solar arrays. Instead of the bulky flat panels we will get complex micro solar panels with interesting features like: solar tracking (panels follow the sun), economies of scale (driving down cost), and mirrors (increasing efficiency through reflecting). Our presenter mentioned that these second generation panels have the capability to drive down costs to match that of nuclear and coal power.

Third Generation PV

This one feels more like a laboratory study than a real consumer product. Still their are companies releasing this on the market and our presenter even said that it is in calculators now. This grouping of PV focuses on the materials used to create solar panels. Searching for organic, nano, and molecular replacements for the raw materials (silicon, cadmium, lithium) that we use now. Definitely a major need since many of the raw materials used for solar panels are rare and sometimes for rogue states.

20% Problem

Touched on this a bit before. It boils down to a maximum reached by first generation solar panels. For many years their maximum solar to electrical conversion was 20%, with 80% lost/wasted. In comparison to coal and nuclear, which are 60-70%, this makes solar 3x as expensive and require 3x as many panels/turbines/etc.

The 2/3rd generation technologies mentioned above easily breach the 20% ceiling. One already at 35% through stacking panels, utilizing off band (UV) rays, and mirrors. I expect it wont be long until that number is doubled.

NIMBY

Not in my backyard. This is representing a real problem. In the coming years we will ‘plant’ thousands of solar panels and wind turbines. Few are happy to have them muddy up their roof or beautiful view.

Even worse this backlash is fostering more support for nuclear power plants. They don’t have to go in your backyard!

I just wish somebody would think long term on this. Nuclear Waste. Nuclear Countries. Nuclear Weapon. Not sure we need more nuclear in our lives, especially if the alternative is just a solar panel.

ARPA-E

Maybe you have heard of DARPA, an uber-advanced military research group that created the internet, builds robots, and many other amazing innovations. the Department of Energy has created ARPA-E which stands for Advanced Research Projects Agency-Energy. A place to conceptualize and test the advanced energy projects of the future.

Wireless Sensors

Wireless sensors presents a massive new industry of tiny sensors that require little energy. They serve a simple function which is to turn on, send data, and shut down. They only turn on when activated and gather a specific amount of data to transmit. After transmission they shut back down.

This allows them to be placed nearly anywhere and even form a mesh network. Activate one sensor that passes data and/or activation signal to the next one. In a few minutes you can have data from thousands of sensors. My brother wrote a dissertation on this using planes as an example. Place a sensor on all critical plane equipment. When the plane lands activate the sensors and get a status report on the plane.

Wireless Electricity

Wireless charging is coming. At the recent CES it was the rage. Consumer products are on the market. An MIT startup, Witricity, has several patents and deals with government, industry, and consumables. Hooray for the day when we are free from our cable jungles.

Graphene

A new material created in the lab with amazingly sophisticated microscopes that can be manipulated into a ridiculous array of uses. The presenter showed it as rope, tires, and even circuits. He passed around prints, stickers, rope, and cardboard made out of graphene. It appears to be the next gore-tex, or material than can be turned into anything. Cheap and moldable. It will be fun to see how this material is used.

She’s Geeky…It’s Personal

My story: I was born on a Sunday afternoon to Linda and Charlie Senger. My parents met when my mom was transferred to my dad’s division when her boss wouldn’t promote her because she was – a woman. My dad had a package on his desk addressed to his good friend from college, who turned out to be the beau of my mom’s best friend in high school. I don’t believe in coincidences. I do believe in the virtue of tenacity. A couple marriage proposals later, my mom finally said yes and here I am.

A few important notes: 1) my mom had been married before, which produced my awesome brother 2) my dad is a geeky guy and a total sports fanatic – I mean FANATIC and 3) my dad always said he wanted a little girl. When I was old enough to inquire, I asked my dad why didn’t he want a boy. He said matter-of-factly he already had my brother and all the things he wanted to do, he could do with me. And it’s true. He taught me how to throw a ball and swing a bat as soon as I had the coordination. I grew up playing every sport under the sun.

Swing for the Fences

I also grew up with an older brother who was an engineer, straight out of the womb as my mom likes to say. I probably ruined more of his train sets, stereo, computer and guitar equipment than he’d like to remember. My brother is a smart, successful man but of all his accomplishments, his greatest achievement, in my opinion, is my niece. I adore her. If I never have children, I’m okay with it because my brother and sister-in-law already created this amazing human being who I have the great privilege of loving.

Which brings me to the point of my story. Over the years, I’ve watched my niece grow up. The kid is notably smart, clever, funny, observant, well-mannered, talented…all-around perfect. Not that I’m biased:) She’s taught me that children are either able to become the person they are meant to be or they’re taught to become mirrors of the world around them, no matter how distorted or tainted that world might be. The first time this point was thrown in my face was when she was six years old. We were talking about what she wanted to be when she “grew up” and she said a princess. Walk into any girls section of Toys-R-Us and it’s no surprise why. I told her she’d probably have to marry a prince to become a princess because although she does descend from royal lineage, she’s not in line for the crown. I said an alternative is President of the United States. And this is when she said the words I will never forget:

“Aunt Amy, girls can’t be President.”

The insolence I felt at the notion that this person, so capable of being anything she wants to be, would inherit the idea that she couldn’t be leader of a country known by the rest of the world as the land of opportunity reached Maleficent-level proportions in me. I told her, in a very serious tone, that girls can be President and she would see a woman President one day. And then  she apologized. For saying it. She apologized for the ignorance and discrimination and bias of the rest of the world.

Two years later, we were at the mall and the half-pint requested a visit to the book store. I said okay and asked her what she wanted there. In a very soft whisper, she answered. I had no idea what she said, she uttered it so quietly. I leaned down and asked, “What did you say?” Again, this time looking around like a cagey KGB agent, she whispered, “Pokemon.” “Pokemon?” I repeated. “Yes,” she confirmed. “Why are you whispering?” I asked. “I don’t want anyone to hear,” she replied. I started to think. “Do your parents not want you reading this?” I asked. “No,” she answered. “Then why are you being so weird?” And this is when my niece, who has never been into dolls, has never gotten anythings but A’s in math and science, who can figure out any gadget faster than I can, made the second statement I will never forget:

“Pokemon is for boys.”

The way she was acting, you would’ve thought she was running drug shipments for the Colombians. So I had a little talk with her. I told her if anyone ever questioned her interest in Pokemon, she would aptly inform them: That’s just how I roll.

Gamer Girl

My niece is ten years old and there are three responsibilities I feel very earnestly because of her:

 

1. I must leave her a world that isn’t trashed, literally.
2. She will see a woman President of the United States.
3. My niece will be able to grow into the individual she’s meant to be, without the confines of gender stereotypes.

 

The third responsibility is the reason I am supporting and promoting She’s Geeky. It’s why I’m being vocal about events I see as gender-biased and why I won’t be spending money on any company, product or event that discriminates or appears to discriminate against women. It’s why I participate in Ignite DC and the BvB DC charity football game. It’s why I started 1×57. I can’t expect somebody else to make the change happen. I’m responsible for clearing the path for whatever my niece is meant to be. God help you if you get in my way.

Who wants to be normal?

She's Geeky…It's Personal

My story: I was born on a Sunday afternoon to Linda and Charlie Senger. My parents met when my mom was transferred to my dad’s division when her boss wouldn’t promote her because she was – a woman. My dad had a package on his desk addressed to his good friend from college, who turned out to be the beau of my mom’s best friend in high school. I don’t believe in coincidences. I do believe in the virtue of tenacity. A couple marriage proposals later, my mom finally said yes and here I am.

A few important notes: 1) my mom had been married before, which produced my awesome brother 2) my dad is a geeky guy and a total sports fanatic – I mean FANATIC and 3) my dad always said he wanted a little girl. When I was old enough to inquire, I asked my dad why didn’t he want a boy. He said matter-of-factly he already had my brother and all the things he wanted to do, he could do with me. And it’s true. He taught me how to throw a ball and swing a bat as soon as I had the coordination. I grew up playing every sport under the sun.

Swing for the Fences

I also grew up with an older brother who was an engineer, straight out of the womb as my mom likes to say. I probably ruined more of his train sets, stereo, computer and guitar equipment than he’d like to remember. My brother is a smart, successful man but of all his accomplishments, his greatest achievement, in my opinion, is my niece. I adore her. If I never have children, I’m okay with it because my brother and sister-in-law already created this amazing human being who I have the great privilege of loving.

Which brings me to the point of my story. Over the years, I’ve watched my niece grow up. The kid is notably smart, clever, funny, observant, well-mannered, talented…all-around perfect. Not that I’m biased:) She’s taught me that children are either able to become the person they are meant to be or they’re taught to become mirrors of the world around them, no matter how distorted or tainted that world might be. The first time this point was thrown in my face was when she was six years old. We were talking about what she wanted to be when she “grew up” and she said a princess. Walk into any girls section of Toys-R-Us and it’s no surprise why. I told her she’d probably have to marry a prince to become a princess because although she does descend from royal lineage, she’s not in line for the crown. I said an alternative is President of the United States. And this is when she said the words I will never forget:

“Aunt Amy, girls can’t be President.”

The insolence I felt at the notion that this person, so capable of being anything she wants to be, would inherit the idea that she couldn’t be leader of a country known by the rest of the world as the land of opportunity reached Maleficent-level proportions in me. I told her, in a very serious tone, that girls can be President and she would see a woman President one day. And then  she apologized. For saying it. She apologized for the ignorance and discrimination and bias of the rest of the world.

Two years later, we were at the mall and the half-pint requested a visit to the book store. I said okay and asked her what she wanted there. In a very soft whisper, she answered. I had no idea what she said, she uttered it so quietly. I leaned down and asked, “What did you say?” Again, this time looking around like a cagey KGB agent, she whispered, “Pokemon.” “Pokemon?” I repeated. “Yes,” she confirmed. “Why are you whispering?” I asked. “I don’t want anyone to hear,” she replied. I started to think. “Do your parents not want you reading this?” I asked. “No,” she answered. “Then why are you being so weird?” And this is when my niece, who has never been into dolls, has never gotten anythings but A’s in math and science, who can figure out any gadget faster than I can, made the second statement I will never forget:

“Pokemon is for boys.”

The way she was acting, you would’ve thought she was running drug shipments for the Colombians. So I had a little talk with her. I told her if anyone ever questioned her interest in Pokemon, she would aptly inform them: That’s just how I roll.

Gamer Girl

My niece is ten years old and there are three responsibilities I feel very earnestly because of her:

 

1. I must leave her a world that isn’t trashed, literally.
2. She will see a woman President of the United States.
3. My niece will be able to grow into the individual she’s meant to be, without the confines of gender stereotypes.

 

The third responsibility is the reason I am supporting and promoting She’s Geeky. It’s why I’m being vocal about events I see as gender-biased and why I won’t be spending money on any company, product or event that discriminates or appears to discriminate against women. It’s why I participate in Ignite DC and the BvB DC charity football game. It’s why I started 1×57. I can’t expect somebody else to make the change happen. I’m responsible for clearing the path for whatever my niece is meant to be. God help you if you get in my way.

Who wants to be normal?

Government 2.0: The State of the Meme

Meme – An idea or pattern of thought that “replicates” like a virus by being passed along from one thinker to another

As an idea or pattern of thought government 2.0 (gov 2.0) is still being defined and debated. To some it is merely an extension of Web 2.0, to others it is the serious work of transparency and greater citizen involvement through open data.

Let’s dig into this meme…

Gov 2.0 Summit and Expo

Wow, what an event this was. Tim O’Reilly and his leadership team put on quite a show. I was in attendance on a press badge and was fortunate enough to view the events in the crowd and on the inside.

The event signaled a shock to the Washington DC government crowd. For a long time these beltway folks had been toiling away under the radar before an unsupportive administration. Now, they are in position to make some major moves in the federal sphere.

On the same level of shock, Silicon Valley and the O’Reilly team faced some hard facts about the beltway. Their can-do attitude and forceful energy stepped on one too many toes. And, I think it safe to say turned many off because of the government inefficiencies and roadblocks in the way of innovation and reform.

I saw a little east coast, west coast rivalry pop-up. Fortunately, the show went on and many from around the country attended the event, had a blast, and completely missed out on the kerfuffles.

For an interesting review on the event check out Amy Senger’s ‘The Gov 2.0 Showdown

Celebrity Status

Gov 2.0 has yet to make it big. A google news search shows that only 222 articles mention the term. Few large media outlets are talking about the movement. It has yet to penetrate the consciousness of the average person and more importantly the middle manager.

A google blog search reveals over 40,000 hits. Apparently there is some viral conversations taking place with many thinkers opining on the topic.

The Definition

Is it about personal brands, twitter, and facebook. Or, as Tim O’Reilly says its about government as a platform. Maybe, its about Enterprise 2.0 as Professor Andy McAfee and Andrea Baker have been talking about.

We have yet to come to a solid agreement about the definition. In fact, much of the discussion revolves around each blogger stating their own definition or throwing stones at another’s.

It does appear that gov 2.0 is infiltrating every level of government. With each office incorporating social media, cloud computing, and open API’s into their job buckets. Which leaves some remaining tough questions about openness, transparency, and the role of government in all of this.

Leadership

In an age of personal brands it appears that everyone is a leader in the space of government 2.0. Everyone has done everything and is an expert in all. Just a few years of experience and a blog post published on a prominent website, make you a star.

Sarcasm aside government 2.0 is hard work. It takes community building, relationships, coding, networking, promotion, and more. The most striking leaders in this space are those performing nearly all of those roles. Which means they are often hidden from popular view but deeply influential in their spheres of work.

This hidden work combined with the lack of celebrity status has left a clear opening for profiteers. Many are hoping to be the first to break the story and claim success. A challenge to ethical underpinnings of this new community.

Community

In my opinion the single largest effect of Tim O’Reilly’s move into the gov 2.0 world is to bring all of this hard work to a broader audience. Personally, I feel like I am now connected to every state government, city government, regional federal office, all in addition to the existing Washington DC offices, which are legion.

Beyond that are hundreds of NGO’s on both sides of the aisle and in the middle are pushing agendas, uncovering scandals, and playing with data.

The community encompasses so many folks that it is going to be tough to wrangle all of them together.

The Future

Is very bright. We appear to have at least three more years of enlightened tech policy coming out of the white house. Which filters down to every level of public and private work. Big contracts and big corporations are starting to take notice and follow the money.

The recession too is providing an opportunity for gov 2.0. The realization of improved efficiency and cost savings are helping to overcome transient cultural barriers. I’ve even seen stimulus dollars used for gov 2.0 work (blackberries for Baltimore PD).

Behind the scenes the back channels and ego battles are just as interesting. Players are being challenged, camps are forming, and feelings are being hurt. The traditional way of doing business is being challenged with women asserting their rights in tech. Average folks who normally have no voice are able to trumpet their issues across new communication mediums to make their voice heard and responded too.

I look forward to more rapid growth, another gov 2.0 event, and ever more kerfuffles. I hope the progress and reform continues. I hope the west coast can help break the stranglehold the major defense companies have on government work. I hope that our community overcomes its own ego and looks to the common good.

This piece comes as a follow on to Andrew McAfee’s, Enterprise 2.0: The State of the Meme, written over 3 years ago in June 2006

The Gov 2.0 Showdown

It was the event we had been waiting for. From the West: Silicon Valley. From the East: the Beltway Bandits. Dueling for a new frontier: Government 2.0. Here are my thoughts on the Good, the Bad, and the Ugly of the Gov 2.0 Showdown Expo Showcase & Summit.

The Good

If there’s one word that isn’t typically associated with government, it’s the word innovation. Which is unfortunate, because some of the best innovations we have today are the result of government pursuits and investments, such as GPS. While leaders like Vivek Kundra are changing this antiquated image of government, the problems that we face as a country are not ones that will be solved and addressed by a single person or organization, so when someone like Tim O’Reilly rolls into town and wants to get in the game, it’s good for us all. The fact is, government isn’t relegated to just those appointed to a position nor is it confined to district lines. At a time when our world economy is volatile and facing downward, making times tough for more and more folks, we need creative solutions to do more with less, and this is where technology presents a great opportunity. Relying on the same players and same molds of thinking can only ensure that government performs and delivers in a same ol’ same ol’ kind of way.

The Expo Showcase did a fantastic job highlighting some great innovations and efforts across the country, from the City of Santa Cruz’s feedback portal that’s using the power of citizen input to tackle the City’s fiscal problems to a collaborative effort by two Senior Fellows at the Carnegie Council for Ethics in International Affairs to use Virtual Worlds to understand Islam to engender greater diplomacy. These are the types of initiatives that need to be promoted to provide greater awareness.

At the Summit, to hear from luminaries like Vint Cerf, who worked 7 years at DARPA, and Carl Malamud, who founded Public.Resource.Org, attendees were exposed to a wisdom that is gained from years of experience and dedication. We were also reminded that there are issues that are too ubiquitous not to have government participate. The need to have clean data will be as important as having clean air and water, and our digital identities will require the same level of protection and rights as our physical bodies. This is the future of government.

The Bad

First, I was disappointed that there wasn’t more time allotted for questions and answers, specifically during the Expo. I would’ve like to have seen less presentations and more conversations. The rapid-fire “Ignite-style” format of the Expo was fine but there was a need for in-depth conversation of the presentations. People want to hear the nuts and bolts – the challenges, the keys to success, the pitfalls to avoid, the nuggets of insight. Which brings me to my second point: the rapid-fire format might be more suited for the selection process, where the submissions are mandated to a 5-minute presentation that can then be voted for online before the Showcase. This would embody the essence of Gov 2.0, encouraging everyone to participate and have a voice.

Finally, the cost. There was lots of chatter about the cost of the event. While I won’t get into the nuances of pricing an event like this, I was told by an organizer that Tim O’Reilly feels so passionately about Gov 2.0, he would have done it for free. Sounds like a great idea to me. If the intent is to repeat the Showcase/Summit format next year, I would make the Expo Showcase a free, sponsor-subsidized, “first-to-register, first-to-attend” affair.

The Ugly

Last but not least, the diversity of presenters for the Summit left something to be desired. This was so much of a sticking point for me that I made the decision not to attend the Summit but after several conversations with some of the key organizers, including Tim himself, I was extended a complimentary pass to the Expo and Summit. To be fair to Tim and the O’Reilly and TechWeb staff, I have organized a conference (the 2008 WIRe/ICES Enterprise 2.0 conference) and I know first-hand how difficult and trying it is to orchestrate an event such as this, coordinating speakers with times and dates while achieving the desired content, discussion and outcome. However, I look at the Summit Program Committee and I see 8 white men and 1 white woman. The first day of the Summit featured 5 women out of 35 presenters (15%). Many have argued the benefits of heterogeneous ensembles, citing evidence of how homogeneous groups, like Wall Street and the American Automobile industry, can go astray. The fact is if government is the platform, the platform should represent its constituents and users. Diverse people offer diverse values. While I hear Tim’s argument that there are simply less women and minorities in leadership positions, we’ll be stuck in a perpetual chicken or the egg loop if a homogeneous group of decision-makers determines what constitutes a leader and who is qualified to be one. We can do better.

The final point I will make is that no matter what label it is given, government is undergoing an amazing transformation. I have spent my entire career in government and it’s truly an exciting time. Quibbling over the term Gov 2.0 doesn’t serve much of a purpose. I don’t see how vilifying or denigrating govies or contractors or technologists does anyone any good. There are people who work hard on all sides of the fence and openness and transparency does and will continue to show this.

The Weavers

No one saw the weavers
The makers of the golden shrouds
Designed for insularity
And woven for posterity

Theirs was a lovely secret
Kept in mirrors and the clouds
A culture based in couture
A foundation built of mortar

Their garments such a finery
And yet were worn by all
The crimson crest embroidered
In pockets no one saw

The fabric bore a fine sweet scent
The product of such sudor lent
A softness born of optic fears
Twice ripened over prudent years

No one saw the weavers
Toiling at their looms
No one saw the weavers
Not even in the tombs