In a delayed response to The Frisky’s “The Studs of SXSW” post which unceremoniously omits the fellas of Southby’s Interactive to solely highlight the Music-makers, I decided to pay tribute to the nerds of Southby with my own personal list of men who are not only worth watching, but who are worth looking at: Mark …
Author Archives: amysenger
Management: Not Your Parents' Chevy But It Still Has A Steering Wheel
lt’s no secret that customer service can make or break a company. It’s the reason why companies like Zappos, Starbucks, and Amazon are dominating the markets. They get this. They get that happy customers equal happy profits. It’s also no secret that companies who, in the words of Southwest Airlines founder Herbert D. Kelleher “treat …
Continue reading “Management: Not Your Parents' Chevy But It Still Has A Steering Wheel”
Management: Not Your Parents’ Chevy But It Still Has A Steering Wheel
lt’s no secret that customer service can make or break a company. It’s the reason why companies like Zappos, Starbucks, and Amazon are dominating the markets. They get this. They get that happy customers equal happy profits. It’s also no secret that companies who, in the words of Southwest Airlines founder Herbert D. Kelleher “treat …
Continue reading “Management: Not Your Parents’ Chevy But It Still Has A Steering Wheel”
She's Geeky…It's Personal
My story: I was born on a Sunday afternoon to Linda and Charlie Senger. My parents met when my mom was transferred to my dad’s division when her boss wouldn’t promote her because she was – a woman. My dad had a package on his desk addressed to his good friend from college, who turned …
She’s Geeky…It’s Personal
My story: I was born on a Sunday afternoon to Linda and Charlie Senger. My parents met when my mom was transferred to my dad’s division when her boss wouldn’t promote her because she was – a woman. My dad had a package on his desk addressed to his good friend from college, who turned …
The Gov 2.0 Showdown
It was the event we had been waiting for. From the West: Silicon Valley. From the East: the Beltway Bandits. Dueling for a new frontier: Government 2.0. Here are my thoughts on the Good, the Bad, and the Ugly of the Gov 2.0 Showdown Expo Showcase & Summit. The Good If there’s one word that …
The Weavers
No one saw the weavers
The makers of the golden shrouds
The Dance of Community Management
At the recent Enterprise 2.0 Conference in Boston, a consistent theme I heard was the importance of community management (Dion Hinchliffe gave an excellent session to a packed room on Implementing Enterprise 2.0: Exploring the Tools and Techniques of Emergent Change) and yet I heard little discussion on the specific keys and components of community …
Creating a Culture of Collaboration – Part II
Several weeks ago, I posed a question to Mark Drapeau (@cheeky_geeky in Twitter) about tweet attribution and I was glad to see the variety of responses it generated. The question was prompted by something I tweeted and something he tweeted subsequently – which I’ve provided below. In Mark’s defense, I posted the original blog without …
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Creating a Culture of Collaboration
This post is inspired by Dr. Mark Drapeau (aka @cheeky_geeky). In the business I work in, changing the culture of a community of people who do not have a history of sharing information freely isn’t easy. One of the common complaints I hear is when hard-working individuals consistently see their efforts re-packaged as someone else’s …