Archive for the ‘information sharing’ Category

Posted on June 8, 2009 - by amy senger

Creating a Culture of Collaboration – Part II

Several weeks ago, I posed a question to Mark Drapeau (@cheeky_geeky in Twitter) about tweet attribution and I was glad to see the variety of responses it generated. The question was prompted by something I tweeted and something he tweeted subsequently – which I’ve provided below. In Mark’s defense, I posted the original blog without providing specific details, on purpose. I was interested in his response (and I simply wanted to get the question out there since I was leaving for a 10-day cross-country road trip the next day!) If you notice, in the example I provided, Mark’s tweet is very similar to mine but he clearly changed a few words so it is not verbatim.

I asked the question out of curiosity. My intention was most definitely not an attempt at a light smear campaign. Mark has over 7,000 followers, ranks in the top 30 Twitterers in Washington, DC and is on the program committee for the upcoming Gov2.0Summit – he is clearly one of the top Twitterers for Government 2.0. And I am not passing judgment on what is considered right or wrong for social software behavior. In the case of the example tweet I provided, I don’t particularly care that the essence of my tweet was re-tweeted without attribution because the information was shared with a larger audience (Mark’s 7,000+ followers) – and this is a good thing. But I do care why he did what he did so we can learn – Mark clearly could have just re-tweeted verbatim and still had enough characters to include a RT @sengseng but he took the time to rearrange some of the words and add the location. Perhaps he felt including the venue was more important than providing the source. This doesn’t seem unreasonable. (I am curious about tweets that are re-tweeted verbatim without attribution. Do they all fall under the category of a character constraint or redundancy due to a link to the source’s website?)

When it comes to social media and collaboration, what is the formula, the nuances, and the components for getting a message out to elicit participation, as well as growing a large, vibrant, active community of members? More importantly, what are the personal gains and losses versus the community gains and losses of our actions in these online social forums? At the end of the day, I want the leaders of this brave new 2.0 world to be asking and answering this question. We create a social conscious based on our actions in these virtual environments and in my opinion, we cannot afford to experience the same failings of the finance industry or the real estate market or the automobile industry with Government 2.0.

Posted on May 22, 2009 - by amy senger

Creating a Culture of Collaboration

This post is inspired by Dr. Mark Drapeau (aka @cheeky_geeky).

In the business I work in, changing the culture of a community of people who do not have a history of sharing information freely isn’t easy. One of the common complaints I hear is when hard-working individuals consistently see their efforts re-packaged as someone else’s (imagine an analyst who writes an amazing paper only to discover that another analyst at a different agency has taken that paper and passed it off as his/her own). The beauty of working in an inter-agency, enterprise 2.0 environment is it’s more difficult to do this because work is transparent. One of the principles I espouse to all the students I teach and train is attribution and how necessary it is in order to create a culture of sharing; because when you take credit for things other people create, it sends the signal that individual gain is above community gain as opposed to being equal.

My question to @cheeky_geeky is: how do you decide when to give Twitter attribution? I and others have noticed that @cheeky_geeky will post tweets verbatim from someone without giving ReTweet (RT) attribution. I can understand it happening once in a while but it happens more than that (I’m sure a script could do analysis on this). Does this become a slippery slope? A tweet here, a blog post there? Perhaps this is part of experimentation. I don’t know. I do know that integrity is consistency…of actions, principles and outcomes.

Posted on May 18, 2009 - by amy senger

The End of My Affair

Most affairs don’t begin with a person saying “I’m going to have an affair” for the sake of having an affair. That’s just not how it works. Mine began a year and a half ago. The situation practically begged for it – it was that attractive and tempting. And yes it felt wrong. But it also felt good. Really good. Like the kind of heavy release you have after being under water for an extended period of time, coming up for that first gasp of air. It was such a facile conquest.

It feels trite to attribute it to work circumstances – I could timorously say that had I not been in the position I was in, I wouldn’t have started the affair. But I can’t say that. I chose to be in that environment, driven by something shiny, tempting, and new. The affair was a coping mechanism – a blinder – to avoid dealing with what was really going on. But isnt’ that how all our vices take life? As a distraction from reality. Even as I commenced writing this not-so-easy admission, the craving returned.

Adderall is a stimulant drug used to enhance cognitive performance and “treat” Attention Deficit Hyperactivity Disorder (ADHD). If you’ve ever sat next to me in a meeting, you’ve noticed my leg thumping at an accelerated speed, like an industrial-style sewing machine hard at work. Ostensibly I meet all the criteria for ADHD. I say ostensibly because I’m not convinced not liking to sit and participate in an activity that offers little benefit or stimulation (aka boredom) qualifies as a disorder. In the first grade my mom had to demand my new school test my IQ when a teacher wanted to place me in a “problem student” group – she said I wouldn’t be a problem if I wasn’t so bored. She was right.

The catalyst for my affair was a new job role – with new responsibilities – including sitting through three and a half hour long meetings. I felt like a lioness trapped in a six-by-six foot cage. The worst part was it didn’t have to be a long meeting – it was the result of ineffective and inefficient processes, tools and management (which eventually were addressed). I did a little research on ADHD and the drugs to treat it, then made an appointment with my doctor. He asked me some questions and prescribed it. And it worked. I was able to perform tasks with an element of physical detachment that I had never experienced before.

Cognition performance meds like Adderall and Ritalin have become the drug de jour of such illustrious groups such as Hollywood celebutantes and Ivy Leaguers. Lindsay Lohan was recently outed in Us magazine for using it to lose weight and it is widely accepted as the norm at college campuses to give students the boost they desire at finals time. 95% of these drugs are sold in the United States, with the biggest geographic consumer being the Northeast. There was even an episode in Desperate Housewives where one of the moms tapped into her child’s Ritalin stash to become Supermom.

So if everyone is doing it, what’s the big deal? It has become as common as athletes using steroids – who doesn’t do it? Roughly seven percent of all college students, and up to 20 percent of scientists, have already used Ritalin or Adderall to improve their mental performance (Wired). And several prominent ethicists and neuroscientists for Nature recently published a paper entitled, “Towards a responsible use of cognitive-enhancing drugs by the healthy.” So why would I end my affair with Adderall?

Because as with all “quick fixes” in life, there is always a catch. There’s always a cost. Sometimes it takes longer to discover all the costs. The first and most apparent one I noticed was the impact on my heart. I started experiencing chest pains and irregular heart beats, just every now and then, but enough to impact my ability to workout and be active. As an athlete and someone who has maintained a lifelong commitment to physical well-being, this was disturbing. If I know one thing it’s this: when it comes to matters of the heart, you don’t mess around.

And then there’s the bigger cost, one I didn’t fully realize until after returning from SXSW. It was my first time at the “Springbreak for Geeks” conference. I attended along with two great friends and colleagues (Andrea Baker and Steve Mandzik) and we had a blast (Steve’s write-up best explains why). After returning, Steve and I were standing in the middle of a bar (RFD) and he asked me how I felt now that we had returned from Southby. I paused for a moment and said, “I didn’t take my Adderall. I didn’t need it.” He asked me a few questions – why I started taking it, how it makes me feel – then let out this maniacal laugh – the quintessential Steve laugh, like the jokes on you and he’s thoroughly enjoying it. And finally he said it – You’re trying to fit into a world that doesn’t cater to people like us.

I started to tear up because I knew he was right. The fact is, I wasn’t taking Adderall to lose weight (FYI: I know people who are on Adderall who are not skinny) and I wasn’t on it to give me more energy (for someone like me, it tempered what I consider my natural buoyancy). Maybe it helped me slug through the more menial tasks at work but I don’t think it helped me perform better. (Side comment: if college students need to use it to get through finals, a process that does nothing to promote actual learning, maybe it’s time we actually address education in this country).

I’ve been Adderall-free for 3 weeks now. When I first went off, I felt…like me, which can probably be most easily conveyed by The Tigger Song. I’ve been able to “manage” my Sengrrr-ness by doing “radical” things like moving to a different desk so I can concentrate without constant interruptions and distractions, taking walks throughout the day, working hours that take advantage of my most productive period in the day (which is not the morning), reading work material on the elliptical and treadmill at the gym (which is where I do some of my best thinking), bringing a balance ball chair into work to encourage proper posture at my desk, bringing job-related reading material to meetings so I can utilize the time during the attention-not-critical segments, having clear and defined objectives for any meeting I attend and organize and sticking to them, and working by myself in a conference room when I need space to be creative and think big. Do any of these activities seem radical?

I wrote this post without Adderall. I’m concerned that people are being sold a bill of goods with cognition performance drugs, mainly because I don’t believe I thought any better on Adderall nor performed better. I wasn’t more creative or innovative and quite frankly, I have more energy and passion when I’m off of it. It did keep me up at night and for me, sleep and rest is key to mental and physical performance. Maybe some people like being an automaton. Maybe there are people who want a country of automatons. Maybe being able to do menial tasks for longer periods of time is a competitive advantage and I say if you want this competitive advantage, go for it, by all means, because my advantage will be that I’m not on it. I can’t say I won’t fall off the wagon and take Adderall again. But I can say I refuse to live a life where I need a drug to feel less like me in order to get through the day and I when I do feel the urge to take it, I’ll pay attention to the cause and deal with that instead of addressing the symptoms.

Posted on February 15, 2009 - by amy senger

Don’t Hate the Player, Hate the Game

Madoff, the SEC, hedge funds & the IC

After reading the testimony of Harry Markopolos, the whistleblower in the Madoff Ponzi scheme who crafted such a compelling reconstruction of events he deserves a Nobel Prize in Literature simply for the writing itself, I thought, “Don’t hate the player, hate the game.” Markopolos’ 58-page confessional and call to arms illustrates a process so painstakingly onerous, it invoked an image straight out of Kafka’s A Message from the Emperor:

Markopolos began investigating Bernie Madoff in 1999, but due to consistent inadequacies and roadblocks, he was unable to elicit any action that could stop Madoff from his carrying out his odyssey of deceit. As easy as it would be to burn Madoff at the stakes and line up all the individuals guilty of inaction and ignorance for the firing squad, I’m more interested in the future of hedge funds.

For over a decade I have been fascinated by hedge funds – mainly due to the lack of transparency and oversight they have enjoyed since their inception in 1949. In reading Mr. Markopolos’ testimony, I couldn’t help but draw parallels to the Intelligence Community, who after 9/11, has been accused of “failing to connect the dots” (even though the dots in many ways were connected). Like the Intelligence Community, hedge funds are a dark market in that:

My greatest curiosity concerning hedge funds revolves around who benefits from them (and how greatly) and how have they continued to operate in such opaque circumstances after bombastic failures such as Long-Term Capital Management which required bailout supervision by the Federal Reserve. Whenever staggering amounts of money are involved, as is the case with hedge funds and the intelligence community and national security/defense, I sometimes wonder if the breadth and reach of the implications of who benefits and how becomes such a quagmire that any effort to address them with transparency seems disastrous and humiliating at the level of The Emperor’s New Clothes.

In his 30-page course of action to address securities fraud, Mr. Markapolos offers insightful, well-defined, and reasonable solutions; however, he omits two important components: 1) hedge fund transparency/regulation (which is currently being tackled by the Grassley/Levin Hedge Fund Transparency Act and 2) information technology.

If the SEC can learn one thing from the IC, it is the benefit of an integrated information technology system. The SEC, with its twelve offices across the country, along with agencies such as the IRS and DoJ, needs a better way to “talk to each other” (akin to an Intelink) – so the organizations can fluidly share information and utilize communal services to detect fraud. Markopolus’ idea of providing all employees access to a Bloomberg machine (a top-of-the-line financial, regulatory, and market database) is a plainly obvious one, noting that “most SEC offices are lucky to have even one Bloomberg machine for the entire region’s use.” The IC, via the DNI’s Intelligence Community Enterprise Services (ICES), is provided a set of solutions that include enterprise search, a commnunity-wide wiki, blogs, instant messaging, social bookmarking, document sharing, video sharing, image sharing, and more. Our regulatory agencies need a common suite of tools, the same ones used by private/commericial financial institutions, that allow for greater analytic and data access capabilities.

If the IC can learn one thing from Markopolos and the SEC, it’s that if speaking truth to power is tough, bringing action against power is damn near impossible. Markopolos notes factors such as fear, lack of competence and vested interests as contributors to the abject failure of the regulatory system. His recommendation of creating an Office of the Whistleblower to “centralize the handling and investigation of whistleblower tips” is something the IC could implement to solicit and centralize anti-collaboration activities that would allow all IC members to contribute encountered instances of hoarding and/or resistance to knowledge-sharing in a systemic, protected manner. This would be in line with ICD 501 that strengthens the “sharing, integration, and management of information within the Intelligence Community (IC), and establishes policies for: (1) discovery; and (2) dissemination or retrieval of intelligence and intelligence-related information collected or analysis produced by the IC.”

If the IC and SEC can learn one thing from each other, it’s that while black markets will exist, there needs to be mechanisms to shed light on them.

Posted on February 14, 2009 - by amy senger

25 things…

You may or may not know about Steve aka the @robotchampion:

1. He wears black socks to gym. Somehow he manages to make this look good.
2. He wears a pink sweatshirt with a lion on it and doesn’t understand why guys hit on him.
3. He’s completely monogamous.
4. He is an office lady-charmer.
5. He does get jealous but tries to never let it show.
6. When he’s really excited, he says “omigod!” with a Brooklyn accent.
7. When it comes to our relationship, he has repose. I’ve been with him after his car’s been towed, while I’m freaking out about how closely he is driving behind another car on the beltway on route to the WIRE/ICES conference, and after I’ve yelled at him for failing to communicate with me – and he did not respond with the typical human knee jerk response of anger or aggravation.
8. When he’s stressed or completely engrossed in figuring out something, he gnaws on his fingers.
9. He likes to touch – almost like a blind person communicating through his fingers (I think this is why he loves Apple products so much).
10. He denied my advances not once but twice and is the only man (that I recall) who has done this.
11. He’s able to organize virtually anything in a wiki (and is known as “Wiki Steve” by colleagues).
12. He is insecure about his body.
13. He’s intimidated by pretty girls.
14. He cried upon receiving churros at the Mexico/California border and during Obama’s acceptance speech.
15. In California, he was a boogie board surfer, not a long board surfer.
16. He will be an amazing father.
17. He loves that he gets the pretty girls and guys have no idea why.
18. He intentionally asked me to hold his passport at the airport b/c he knew my ex always handled everything, including the holding of the passports and was psychologically challenging my historical construct of relationships.
19. He’s an incredible teacher – one of the best I’ve seen.
20. He has an amazing family (and his brother Spence is quite possibly one of the coolest, most “truest” people I’ve ever met).
21. Sometimes he’s afraid of me.
22. He feels so deeply that he’s trained himself not to.
23. He’s the only man besides my dad who I never get bored talking to and is able to throw humor at me from left field.
24. He thinks I will somehow help him become President of the United States.
25. I met Steve the day after I had given back my engagement ring to my then fiancée. It was a point in my life when everything was in flux and I knew what needed to change and where I wanted to go but I wasn’t sure how. I had spent too much time trying to please other people, to be something I wasn’t or didn’t want to be, and without trying, by just being himself, Steve showed me how to be me. I am who I am today because of him.