lt’s no secret that customer service can make or break a company. It’s the reason why companies like Zappos, Starbucks, and Amazon are dominating the markets. They get this. They get that happy customers equal happy profits. It’s also no secret that companies who, in the words of Southwest Airlines founder Herbert D. Kelleher “treat …
Continue reading “Management: Not Your Parents’ Chevy But It Still Has A Steering Wheel”
Wow! What an exciting day in energy. Today Bloom Energy changed the game with their Bloom Server, here is why. We all know the story that the vast majority of our energy comes from old (and dirty) power plants that use coal and nuclear energy sources. Well the hidden truth behind these “energy sources” is …
The Department of Energy (DOE/FEMP) is holding a monthly online seminar focusing on sustainability. The sessions provide support for legions of federal workers that are leading the nation into our new green economy. The first session (of six) focuses on Executive Order 13514, commonly called the sustainable order. The following training sessions are as follows: …
I recently attended a fascinating seminar on emerging technology in energy. Here are some of my notes and thoughts on the next generation of energy: Energy Harvesting My favorite new term. It refers to using existing energy sources (solar, wind, geothermal, thermo) and turning them into electricity to feed the grid. Pretty much covers all …
Meme – An idea or pattern of thought that “replicates” like a virus by being passed along from one thinker to another As an idea or pattern of thought government 2.0 (gov 2.0) is still being defined and debated. To some it is merely an extension of Web 2.0, to others it is the serious …
It was the event we had been waiting for. From the West: Silicon Valley. From the East: the Beltway Bandits. Dueling for a new frontier: Government 2.0. Here are my thoughts on the Good, the Bad, and the Ugly of the Gov 2.0 Showdown Expo Showcase & Summit. The Good If there’s one word that …
At the recent Enterprise 2.0 Conference in Boston, a consistent theme I heard was the importance of community management (Dion Hinchliffe gave an excellent session to a packed room on Implementing Enterprise 2.0: Exploring the Tools and Techniques of Emergent Change) and yet I heard little discussion on the specific keys and components of community …
Several weeks ago, I posed a question to Mark Drapeau (@cheeky_geeky in Twitter) about tweet attribution and I was glad to see the variety of responses it generated. The question was prompted by something I tweeted and something he tweeted subsequently – which I’ve provided below. In Mark’s defense, I posted the original blog without …
Continue reading “Creating a Culture of Collaboration – Part II”
This post is inspired by Dr. Mark Drapeau (aka @cheeky_geeky). In the business I work in, changing the culture of a community of people who do not have a history of sharing information freely isn’t easy. One of the common complaints I hear is when hard-working individuals consistently see their efforts re-packaged as someone else’s …
On Monday, August 7, 2006, I started a new role as an instructor for a sabbatical program that is, what I consider, the gold standard for how enterprises should educate and teach its employees how and why to use social, web 2.0 software. I know the date, because 4 days prior, I called off my …